We are happy to serve our International Customers and GLADLY ship all over the world on a daily basis!
SHIPPING COST - How it works: Our rates are based on the total weight of your order. When you place the items in your cart, our system will automatically calculate the weight of your order and provide you with your shipping costs, based on the estimated weight of your order. A majority of our items are small and most orders fall in the under 2 lb category. However, there are some exceptions and the best way to find your accurate shipping cost is to place the items in your cart.
**A special note to our Canada Customers:
All packages are shipped via the United States Postal Service. Once the package reaches Canada, it is then handed over to Canada Post. This is the only reasonably priced shipping method for small value packages. USPS does not assess a Customs Brokerage Fee like other shippers. For example UPS charges a minimum $35.00 plus freight costs. Please note however that the above mentioned transit times are
your average transit times and that they are not guaranteed.
Terms and Conditions for International Orders:
Countries Served:Please note that we ship to most countries with some exceptions due to service limitations by the Postal Service. In some cases, Priority Mail service may be available, but not Express Service.We reserve the right to reject any order that is not deemed servicable within the postal guidelines or that are rejected by our credit card processing company and we will contact any client whose order cannot be shipped within the requested service level. If your
If your country is not shown in the drop down menu of countries served upon check-out this means we currently do not ship to this country.
Weight Limitation:Our standard rate table includes orders up to 8 lbs. Should the order exceed the weight of 8 lbs., you will be contacted with the actual freight charge for either these services or alternate UPS International Worldwide Service before processing your order.
Customs Clearance:Please note that you will be responsible for all Customs Duties and charges that may be assessed. These vary depending on the value of the order, the shipping method and your country's Customs rules and regulations. Please contact the agency in your country for the details. "Goods purchased & imported into the EU /UK with a
value over £18 (for VAT purposes) and over £135 (for Import duty purposes), are
subject to Customs charges. Also, an additional Handling Fee of £8.00 will
be applied by Royal Mail.
Currency Conversion: Credit Card charges for such orders will be converted at the prevailing rate used by the credit card company. If you require information on these rates, please contact your credit card company.
Cancellation Policy: Please note that International Orders are considered firm and not cancellable or returnable. Transit Times Quoted:Please note that all transit times are estimates, and are not guaranteed arrival times by either us or the Post Office.While most packages are delivered within this time frame, there are occasional delays and exceptions, sometimes related to Customs clearance over which we have no control. Customs clearance procedures vary from country to country.Most packages do arrive within this time frame, but if your order is time sensitive we strongly encourage you to use the International Express option or contact us for a special rate quote for Global Express Guaranteed Service Delivery within 2-3 Business Day.
CLAIMS PROCEDURES - LOST OR DAMAGED PACKAGES:
Lost or Misdelivered Packages: In the event your shipment has not reached you, we recommend first that you track the shipment with your carrier using the Tracking Number we have provided. In most cases the issue can be resolved by doing so. Sometimes packages are misdelivered or left with a neighbor, or even someone in your home may have accepted the delivery without your knowing. Therefore it is a good idea to investigate first what may have happened to your package. Sometimes, checking with your local Post office or Carrier also resolves the issue and the package is often found. If the package is lost due to a bad address provided to us, the package most likely will be returned to us, which can take several weeks. Once we receive the package back we will refund you for the cost of the merchandise. We are not responsible for lost International Packages by the Postal Carriers, as we have no control over International Postal Services, once the package has been turned over to them.
Damaged, Partial Goods received: If you have received damaged items due to a delivery problem or a box damage, please follow our claims procedure as follows: In this case we request also that you send us a photo of the box, the label , damaged goods (if any) and the inside of the box as you received it. We will advise you how we will resolve the matter once we have received your claim.