At Nostalgic Impressions we are committed to providing you with the finest products and shopping experience possible, and a 30-Day Money-back guarantee on most items,except Custom, Specialty or Wholesale Orders. Every product and order is repeatedly checked for accuracy and quality.
In the event of a claim due to damage or deficiency with a product, please contact us within 10 days from receipt by using the form below. We will respond within 2 business days or sooner giving you instructions (and/or a Return Authorization Number) as to how we will exchange or credit the item at no additional charge to you.
If you wish to return or exchange an unused product for any other reason ( changed mind, cannot use, does not meet expectation etc.) we request that you contact us within 10 days from receipt of merchandise by using the form below, and we will respond to you within 2 business days with a Return Authorization Number. In most cases, only the freight costs will be your responsibility, but we will credit your card for any merchandise received back in resalable condition within 30 days from date of shipment.
How to contact us to obtain an RA Number: Please use the RMA Request Form available online by clicking this link: RMA Request Form. Complete the form with the information requested and one of our customer service team members will respond to your request. Your request must include your order number.