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Return Policy
 
At Nostalgic Impressions we are committed to providing you with the finest products and shopping experience possible, and a 30-Day Money-back guarantee on most items,except Custom, Specialty  or Wholesale Orders. Every  product and order is repeatedly checked for accuracy and quality.
 
In the event of a claim due to damage or deficiency with a product, please contact us within 10 days from receipt by using the form below. We will respond within 2 business days or sooner giving you instructions (and/or a Return Authorization Number)  as to how we will exchange or credit the item at no additional charge to you.

 

If you wish to return or exchange an unused product for any other reason ( changed mind, cannot use, does not meet expectation etc.) we request that you contact us within 10 days from receipt of merchandise by using the form below, and we will respond to you within 2 business days with a Return Authorization Number. In most cases, only the freight costs will be your responsibility, but we will credit your card for any merchandise received back in resalable condition within 30 days from date of shipment. 
 Please remember:
  • You must contact us first before you make a return for any reason to obtain your RA number.  Any returns received by us without a prior Return Authorization Number are subject to a 25% restocking fee. 
  • We will not accept any returns for any reason after 30 days from date of shipment, and will be unable to credit or exchange any items received after this period. No Exceptions, please 
  • We reserve the right to charge a restocking fee  or issue store credit only on orders considered "specialty orders" (Custom or larger quantity purchases), if a return request is made.  
  • Please do not send Packages to our PO Box as they will be refused and returned to sender. Full return instructions will be provided in our email response.  
How to contact us to obtain an RA Number: Please send us a email (click Customer Feedback on the bottom of this page) with your  return request, listing Your Order Number, Name, Item(s) and Reason, and we will respond to you promptly. Your request must include your order number.