Closing Notice: Please note we will
be closed for the Memorial Holiday weekend from Friday May 24 through
Monday May 27th. All Stock Product Orders placed by Thursday, May 23, 8
AM will be shipped before we close. All other orders will be processed
and shipped when we reopen. Thank you for your patience.
Customer Service Options:
Please click our Live Chat button on the left--chat with our representative during office hours. We will be happy to answer your questions and assist you with your order.
Contact us via E-Mail: firstname.lastname@example.org . For all non-urgent business, our preferred method is via e-mail and we promise to respond within 1-2 business days. Although most emails are answered within a few hours, please allow up to two full business days (holidays and weekends excluded) for us to reply. ( Please ensure that you are running an email spam-filter that you set with permissions to allow emails from us.)
Contact us by Fax: 239-592-6254
Toll Free Customer Assistance: 877-645-5325 If you need telephone assistance with product questions etc., or have an urgent inquiry or question, we offer telephone assistance at the toll-free number listed above. However, during peak times all of our customer service agents may be busy helping customers. Please leave a voice mail, and if your call is during business hours, we promise to respond very promptly, or at our earliest opportunity.
On-line: Use our Shopping Cart to order on line with confidence. Nostalgic Impressions uses SSL
security to protect your sensitive information while in transit over
the Internet. Credit card numbers are encrypted when stored on the
server and they are never sent through e-mail. You will receive an
automatic confirmation via e-mail of your order. We can assure you of
the integrity of our system and we do not disclose your private
information to anyone. However, if you do not wish to leave your credit
card information in our system when checking out, you may place your
order by selecting "Check by Mail", add a Message "Will call with Credit
Card Number" in the comment box at the end of your order. Then please
call us with the credit card information during our Customer Service
By Fax: You may fax your order 24 hours a day to:239-592-6254. Please be sure to include all necessary information or print out your order form.
You may email your order to email@example.com- however,
please do NOT include your credit card information in the email. Kindly
contact us by phone with the credit card number.
By Mail: Print out and mail your order to: PO Box 112469, Naples FL 34108
By Phone: As
an online business, we always strive to keep our prices as low as
possible. Therefore, we are not able to offer telephone ordering
services at this time.
Office Hours: Monday thru Thursday (excluding holidays): 9:30 AM to 3:30 PM EST and Fridays: 9:30 AM to 2:30 PM EST
Contact us by Snail Mail: P.O.Box 112469 - Naples Fl. 34108 (Mail Only-No Packages, please)
24 Hour Order Status: We offer real time order status and tracking information if you sign up for an account(with your email AND a password) when you order. Then, simply log in to your account,and the status of your order will be displayed, along with comments we may make about your order, if applicable.You can also make changes to your order up until the time we have retrieved it for processing. At that time, your order status will show as "locked". Any order changes after that time may not be possible, and may be subject to a re-packing fee. If there are any back-order notifications, they are in your order notes within your account. Most of your other Order Processing Questions should also be answered in our Help section.
For Information on our Return Policy and Return Instructions,