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* Our shopping cart is fully secure. Please refer to our Privacy and Security information.
* Please proofread carefully before submitting your order. You are responsible for the copy you send to us. Please check names, initials, monograms and artwork carefully. Verify all information is complete and accurate before submitting your order. We will engrave exactly what you specify. Our web ordering system is automated. We are not able to screen or check individual orders for accuracy on custom information.
* Computer monitors display colors differently. The actual color of our waxes, products and inks may be slightly different from that which is displayed on your monitor. If product or ink color is critical, please order samples before placing your product order.
* Samples that are ordered and samples that are received might vary slightly from the current batch in stock, particularly on waxes.
* Please see our Privacy Policy for additional terms and conditions related to the ordering process.


* We ship your order via reputable carriers only, including FedEx, UPS and the USPS. Standard delivery generally requires several days for your order to reach its destination. Express delivery is available for an additional fee.
* Shipping costs are displayed in your cart upon check-out as well as at the following links. Domestic Shipping or International Shipping. Please also view the terms and conditions for International orders at this link.

* UPS cannot deliver to Post Office boxes. Please provide us with a physical street address for these carriers.
* For safety and security, it is advantageous to ship your order to a commercial address. Carriers sometimes leave packages unattended, or with a neighbor, if no one is home when delivery is attempted. These packages can be lost, forgotten or even stolen. We are not responsible for the loss of your order by failed delivery. We will assist you in filing a claim with the carrier, but in no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation. Nearly all our shipments can be tracked from our manufacturing facility to the delivery address. For your security, we suggest you specify a commercial address, if possible, for delivery during normal working hours.


* We accept American Express, Discover, MasterCard, Visa credit cards and Pay Pal. The security of your account numbers is assured. See our Privacy and Security information. Your card is authorized at the time of purchase and charged at the time your order ships.

* All prices and payments are in U.S dollars.
* Florida orders will include sales tax. This will be added to the total of your order.

Changes or Cancellations

* Personalized & Custom Items: Your custom order begins processing automatically as soon as it is submitted. If possible, we will accommodate your request to change or cancel your order. If your order has already been produced, changes or cancellations cannot be made. You will be charged for the original order.
* Non-personalized Items: Orders for off-the-shelf-items, which are not personalized can be changed or cancelled if they have not been shipped, unless it is deemed a SPECIAL Order, for volume or other special purchases. Such orders cannot be cancelled or changed. To request an order be changed or cancelled, contact our customer service department using contact information found on this web site.

Custom Order Manufacturing Time

* Each personalized order is individually handcrafted by our trained staff. Please allow us the adequate production time needed to produce your order with the highest quality standards.
* Most personalized items are usually manufactured and shipped within 3-4 business days of receiving your order, unless otherwise specified on the product detail page. Expedited Shipping and Rush Options are also available.
* Order Early: All orders are manufactured as quickly as possible, but heavy work volumes that occur from time to time may cause delays.

Problems with Your Order

Please review our Return Policy here and how to file a claim for damaged or missing goods or items you wish to return or exchange.

* Shipping charges are refundable only if we made an error in the original order. No allowances, refunds, credits, exchanges or other adjustments may be made for non-personalized items not returned within thirty (30) days from receipt of your order, or for personalized items where we have not been notified of a defect in your order within thirty (30) days of receipt of your order.

Advertising and Marketing

Nostalgic Impressions reserves the right to use any and all products designed and produced by its staff for advertising and marketing purposes, whether such creation is a custom order or otherwise. This use also includes, but is not limited to using customer testimonials and customer designs as product samples, in photographs and in advertisements. This applies to all marketing and advertising by Nostalgic Impressions, both online, verbal media and in print. If customer is opposed to any aspect of his/her design being used in this manner, customer must notify us in writing at the time of order placement.