* Our shopping cart is fully secure. Please refer to our Privacy
and Security information.
* Please proofread carefully before submitting your order. You are responsible
for the copy you send to us. Please check names, initials, monograms and artwork
carefully. Verify all information is complete and accurate before submitting
your order. We will engrave exactly what you specify. Our web ordering system
is automated. We are not able to screen or check individual orders for accuracy
on custom information.
* Computer monitors display colors differently. The actual color of our waxes, products
and inks may be slightly different from that which is displayed on your
monitor. If product or ink color is critical, please order samples before
placing your product order.
* Samples that are ordered and samples that are received might vary slightly
from the current batch in stock, particularly on waxes.
for additional terms and conditions related to the ordering process.
* We ship your order via reputable carriers only, including
FedEx, UPS and the USPS. Standard delivery generally requires several days for
your order to reach its destination. Express delivery is available for an
* Shipping costs are displayed in your cart upon check-out as well as at the following
links. Domestic Shipping or International Shipping. Please also
view the terms and conditions for International orders at this link.
* UPS cannot deliver to Post Office boxes. Please provide us with a physical
street address for these carriers.
* For safety and security, it is advantageous to ship your order to a
commercial address. Carriers sometimes leave packages unattended, or with a
neighbor, if no one is home when delivery is attempted. These packages can be
lost, forgotten or even stolen. We are not responsible for the loss of your
order by failed delivery. We will assist you in filing a claim with the
carrier, but in no case shall we issue a refund or free replacement for an
order where the carrier can provide delivery confirmation. Nearly all our
shipments can be tracked from our manufacturing facility to the delivery
address. For your security, we suggest you specify a commercial address, if
possible, for delivery during normal working hours.
* We accept American Express, Discover, MasterCard, Visa credit
cards and Pay Pal. The security of your account numbers is assured. See our
Privacy and Security information. Your card is authorized at the time of
purchase and charged at the time your order ships.
* All prices and payments are in U.S dollars.
* Florida orders will include sales tax. This will be added to the total of
Changes or Cancellations
* Personalized & Custom Items: Your custom order begins
processing automatically as soon as it is submitted. If possible, we will
accommodate your request to change or cancel your order. If your order has already been produced,
changes or cancellations cannot be made. You will be charged for the original
* Non-personalized Items: Orders for off-the-shelf-items, which are
not personalized can be changed or cancelled if they have not been shipped,
unless it is deemed a SPECIAL Order, for volume or other special purchases.
Such orders cannot be cancelled or changed. To request an order be changed or cancelled,
contact our customer service department using contact information found on this
Custom Order Manufacturing
* Each personalized order is individually handcrafted by our
trained staff. Please allow us the adequate production time needed to produce
your order with the highest quality standards.
* Most personalized items are usually manufactured and shipped within 3-4
business days of receiving your order, unless otherwise specified on the
product detail page. Expedited Shipping and Rush Options are also available.
* Order Early: All orders are manufactured as quickly as possible,
but heavy work volumes that occur from time to time may cause delays.
Problems with Your Order
Please review our Return Policy here and how to file a claim
for damaged or missing goods or items you wish to return or exchange.
* Shipping charges are refundable only if we made an error in
the original order. No allowances, refunds, credits, exchanges or other
adjustments may be made for non-personalized items not returned within thirty (30) days from receipt of your order, or for
personalized items where we have not been notified of a defect in your order
within thirty (30) days of receipt of your order.
Advertising and Marketing
Nostalgic Impressions reserves the right to use any and all
products designed and produced by its staff for advertising and marketing
purposes, whether such creation is a custom order or otherwise. This use also
includes, but is not limited to using customer testimonials and customer
designs as product samples, in photographs and in advertisements. This applies
to all marketing and advertising by Nostalgic Impressions, both online, verbal media
and in print. If customer is opposed to any aspect of his/her design being used
in this manner, customer must notify us in writing at the time of order