Return Policy- Domestic Orders only
At Nostalgic Impressions we are committed to providing you with the finest products and shopping experience possible, and a 30-Day Money-back guarantee on most items, except Custom, Specialty, International or Wholesale Orders. Every product and order is repeatedly checked for accuracy and quality.
In the event of a problem on your order, please file your claim with us within 10 days from receipt of your order by filling out and submitting the form below. We will respond within 2 business days or sooner with our disposition of your claim.
How to contact us regarding a claim or an RA Number:
Specify your Order #, Name and the Reason for the Claim, and we will respond within two business days as to how we will resolve your problem.
How we will handle your claim:
If your claim is due to damage or deficiency with a product, we will provide you with a Return Authorization Number and Return Instructions and advise you as to how we will exchange or credit the item at no additional charge to you. Please note that all exchanges are shipped via the same shipping method that you originally selected.
If you wish to return or exchange unused product for any other reason ( changed mind, cannot use, etc.) you must submit your request within 10 days from receipt of merchandise by using the form below, and we will respond to you within 2 business days with a Return Authorization Number. In most cases, the initial and return freight costs will be your responsibility, but we will credit your card for any merchandise received back in resaleable condition within 30 days from date of shipment.
Custom Order Return Policy: Please note that any Custom Products cannot be returned and are exempted from our 30-day return or exchange policy. If there is an issue with a product due to defect, error or damage, we will correct the problem by either redoing the item or offering you an acceptable way to either fix the item or receive a partial credit for the problem with your product.