We are happy to serve our International Customers and GLADLY ship all over the world on a daily basis!!
Shipping Rates - Canada
Based on the total weight of your order and your location
Place items in your cart to get accurate shipping cost
We offer both DHL Express and Postal Service available options
Some rural areas will have additional costs for extended delivery service
If your shipment is over 6 lbs. we will quote a shipping cost to you first..
All other Countries:
Based on the total weight of your order and your location
Place items in your cart to get an approximate shipping cost
Some rural areas will have additional costs for extended delivery service
We offer DHL Express options for each country we serve.
If your shipment is over 6 lbs. we will quote a shipping cost to you first..
Countries Served:
We ship to most countries but there are some exceptions.
If your country is not shown this means we
currently do not ship to this country, sorry.
Cancellation Policy:Please note that International Orders are considered firm and not cancellable or returnable.
Weight Limitation: Our standard rate table included orders up to 6 lbs. Should the order exceed the weight of 6 lbs., you will be contacted with the actual freight charges for available shipping methods before processing your order.
Customs Clearance: Please note that you will be responsible for all Customs Duties and charges that may be assessed. These vary depending on the value of the order, the shipping method and your country's Custom rules and regulations. Please contact the agency in your country for the details. UK CUSTOMERS: "Goods purchased and imported into the EU / UK with a value over £18 (for VAT purposes) and over £135 (for Import duty purposes), are subject to Customs charges.
Currency Conversion: Credit Card charges for such orders will be converted at the prevailing rate used by the credit card company. If you require information on these rates, please contact your credit card company.
Transit Times / Delivery Guarantee/ Tracking Packages: Please note that all transit times are estimates, and are not guaranteed arrival times by either us or the services. While most packages are delivered within this time frame, there are occasional delays and exceptions,often related to Customs clearance over which we have no control. Customs clearance procedures vary from country to country.
How to track you package once it leaves our facility: You will receive a Tracking Number from us when our package ships.
Claims Procedures - Lost or Damaged Packages Lost or Mis-delivered Packages: In the event your shipment has not reached you, we recommend first that you track the shipment with your carrier using the Tracking Number we have provided. In most cases the issue can be resolved by doing so. Sometimes packages are misdelivered or left with a neighbor, or even someone in your home may have accepted the delivery without your knowing. Therefore, it is a good idea to investigate first what may have happened to your package. Most often, checking with your local Post Office or Carrier also resolves the issue and the package is often found, and delivered.
If the package is lost due to a bad address provided to us, the package most likely will be returned to us, which can take several weeks. Once we receive the package back we will refund you for the cost of the merchandise.
If the package is permanently lost, that is the Postal Service cannot locate the package, we will need to file a claim on your behalf. However, in order to do so the Postal Service must deem your package officially lost so that the claim will be honored. This may take several weeks.
Damaged, Partial Goods received: If you have received damaged items due to a delivery problem or a box damage, please follow our claims procedure as follows: In this case we request also that you send us a photo of the box, the label, damaged goods (if any) and the inside of the box as you received it. We will advise you how we will resolve the matter once we have received your claim.
