You are here: Home > Customer Service > Terms and Conditions

Welcome to ("NI")!

Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site. Your use of our Web constitutes your agreement to follow these Terms and Conditions and to be bound by them.

These Terms and Conditions May Change

NI reserves the right to update or modify these Terms and Conditions at any time without prior notice. Those changes will go into effect on the Last Updated Date shown in the revised Terms and Conditions. By continuing to use the Web Site, you are agreeing to the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.


You must be at least 13 years old to use the Web Site or our mobile applications. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only access and use the Web Site and our mobile applications with permission from your parent or legal guardian.

Ordering from

* Our shopping cart is fully secure. Please refer to our Privacy and Security information.
* Please proofread carefully before submitting your order. You are responsible for the copy you send to us. Please check names and addresses carefully. Verify all information is complete and accurate before submitting your order. We will engrave or print exactly what you specify. Our web ordering system is automated. We are not able to screen or check individual orders.
* Computer monitors display colors differently. The actual color of our products, waxes and inks may be slightly different from that which is displayed on your monitor. If product or wax color is critical, please order samples before placing your product order.
* Paper products may vary slightly in color and weight, from one mill lot to the next. A product ordered today may vary slightly in color or weight from the same product ordered previously.
* Samples that are ordered and samples that are received might vary slightly.



* We ship your order via reputable carriers only, including UPS and the USPS. Standard/Economy delivery generally requires several days for your order to reach its destination. Express/Air delivery is available for an additional fee.
* Shipping Costs will be added to the total of your order. We offer domestic flat fee shipping rates (up to 3 lbs) as well as international weight-based shipping rates

* Shipment to multiple addresses is available for an added fee, in addition to the S&H. Multiple shipments require additional handling and packaging.
* Special rates apply to domestic shipments over 3 lbs , special orders or for oversized packages.
All charges are in U.S. dollars. The recipient of the package is responsible for credit card exchange rates, delivery fees and custom charges.
* UPS cannot deliver to Post Office boxes. Please provide us with a physical street address for these carriers.

* We accept American Express, Discover, MasterCard, Visa credit cards and Paypal. The security of your account numbers is assured. See our Privacy and Security information.
* When paying with a credit or debit card your account will be authorized within at time of submission. Your charge will be authorized, but the card will not be charged until your order has shipped.
* All prices and payments are in U.S dollars. We are not responsible for fluctuations in the exchange rate between the time you submit your order and when we bill your credit card.
* Florida orders will include sales tax. This will be added to the total of your order.

Changes or Cancellations

* Personalized Items: Your personalized order begins processing automatically as soon as it is submitted. If possible, we will accommodate your request to change or cancel your order. However, If your order has already been processed or personalized, changes or cancellations will not be made. You will be charged for the original order
* Non-personalized Items: Orders for off-the-shelf-items, which are not personalized can be changed or cancelled if they have not been shipped.

* To request an order be changed or cancelled, contact our customer service department by email using contact information found on this web site.

Manufacturing Time

* Each personalized order is individually handcrafted by our trained staff. Please allow us the adequate production time needed to produce your order with the highest quality standards.
* Most personalized stamps and accessories are usually manufactured and shipped within 3-4 business days of receiving your order, unless otherwise specified on the product detail page.
* Order Early: All orders are manufactured as quickly as possible, but heavy work volumes that occur from time to time, especially at holidays may cause delays.

Problems With Your Order

* Damage: If, upon receipt, you find that your order is not as it should be, please contact our customer service department immediately by email , using the contact information provided on this web site. Any damage must be reported within thirty (30) days of delivery. No allowances or credits will be given after this period.
* Returns: We proudly stand behind all our products. We are not happy unless you are completely satisfied. You may return non-personalized items for refund, credit, or replacement, within ten (30) days of receiving your order. Before returning any item, contact our Customer Service Department and provide complete details about the item(s) you wish to return. Contact information is provided on this web site. Items being returned must be in their original packaging and carton. We're sorry, personalized items where we have made no error, cannot be returned. If we make an error in manufacturing your personalized item, we will happily replace it, or issue a full refund for that item. Errors in personalized items must be reported to our Customer Service Department within thirty (30) days of receiving your order. We are not responsible for errors in your original copy or print instructions

* Shipping charges are refundable only if we made an error in the original order. No allowances, refunds, credits, exchanges or other adjustments may be made for non-personalized items not returned within ten (10) days from receipt of your order, or for personalized items where we have not been notified of a defect in your order within thirty (30) days of receipt of your order.
* We work hard to insure your complete satisfaction. We have been creating happy customer experiences since 1945. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. When they do, we will replace the item, or refund your money, without hesitation or argument. However, NI shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, by any errors, omissions or delays in the manufacture or shipping of your order, except as defined within this statement of Terms and Conditions.

Our Guarantee

We guarantee our personalized products and accessory items to be free of manufacturing errors or product defects. Should we make an error in your original copy, or written instructions, we will replace your personalized item, free of charge, if notified within (30) days of receipt of your order. Non-personalized items may be returned for replacement or a full cash refund should you be dissatisfied with them for any reason.

Ordering Alternatives

We also accept orders by mail or fax. See our web site for additional information concerning alternative ordering methods.

Advertising and Marketing

NI reserves the right to use any and all products designed and produced by its staff for advertising and marketing purposes, whether such creation is a custom order or otherwise. This use also includes, but is not limited to using customer testimonials and customer designs as product samples, in photographs and in advertisements. This applies to all marketing and advertising by NI, both online, verbal media and in print. If customer is opposed to any aspect of his/her design being used in this manner, customer must notify us in writing at the time of order placement.

User Comments

We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of NI Your submission of any such Comments shall constitute an assignment to NI. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments.

User Content

The Web Site allows you to upload, submit, store, send, or receive content and data ("User Content"). You retain ownership of any intellectual property rights that you hold in that User Content.

When you upload, submit, send, or receive User Content to or through the Web Site, you give us permission to reproduce and use your User Content as follows: you grant to us and those we work with a license to reproduce, modify, create derivative works if instructed by you accordingly.

You promise that:

you own all rights to your User Content or, alternatively, that you have the right to give us the rights described above; and

your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.

We may refuse to accept or transmit artworks for reproduction for any reason. We may remove User Content from the Web Site for any reason.

Sale and Use of our Products

Our products are for sale to the end-user to be used for personal and non-commercial purposes only. Many of our products or designs are copyrighted and/or trade marked and exclusive to us, and the use and sale of our designs and products is not permitted for commercial purposes, unless specifically agreed to by us in writing or by establishing an approved reseller account. We specifically do not permit our products (or derivatives thereof) to be shown or sold on websites such as Etsy, E-Bay or Amazon , or any third-party website, without our written permission. By purchasing our products on our website you agree to these terms and conditions and violations of these terms will result in suspension of your account.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Product Pricing Information

The prices displayed on our Web Site may differ from prices that are available in retail stores or in catalogs of our general product line, and are subject to change without prior notice. If you are in the U.S. or Canada, Web Site prices will be displayed in U.S. Dollars.

Special Offers

Occasionally we will offer special promotions to our customers that we refer to as "special offers" or "special offer". This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only.

Inaccuracy Disclaimer

From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. NI reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you do not wish to continue your purchase after pricing or other information has been corrected, please contact us right away and we will work with you to cancel or return your order.

Back To Top


To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless NI from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney's fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms and Conditions by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.

Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, then that provision will be deemed severable from these Terms and Conditions and will not affect the enforceability of any other provisions.

The failure by us to enforce any right or provision of these Terms and Conditions will not prevent us from enforcing such right or provision in the future.

We may assign our rights and obligations under these Terms and Conditions, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

Last Updated: March 2016

Nostalgic Impressions- a subsidiary of Freund-Mayer & Co.,Inc