You are here: Home > Customer Service > Return Policy

    Return Policy
    At Nostalgic Impressions we are committed to providing you with the finest products and shopping experience possible, and a 30 DAY Money-back Guarantee on most items,except Custom, Specialty or Wholesale Orders. Every product and order is repeatedly checked for accuracy and quality and we try to make your shopping experience with us as perfect as possible. Specialty Orders are orders of any single item in volume purchases at special pricing.
    DAMAGE OR PRODUCT DEFICIENCY/OUR ERROR: please contact us within 10 days from receipt by using the form below. We will respond within 2 business days or sooner giving you instructions (and/or a Return Authorization Number) as to how we will exchange or credit the item at no additional charge to you.

    EXCHANGE OR RETURN FOR ANY OTHER REASON( changed mind, cannot use, does not meet expectation etc.) : We request that you contact us within 10 days from receipt of merchandise by using the form below, and we will respond to you within 2 business days with a Return Authorization Number. In these cases, you will be responsible for the original shipping cost as well as the return sipping cost, but we will credit your card for any merchandise received back in resalable condition within 30 days from date of shipment.
    Please remember:
    • You must contact us first before you make a return for any reason to obtain your RA number. Any returns received by us without a prior Return Authorization Number are subject to a 25% restocking fee.
      Custom Orders are not returnable for any reason other than Our Error or Product Deficiency
    • We cannot not accept any returns for any reason after 30 days from date of shipment, and will be unable to credit or exchange any items received after this period. No Exceptions, please.
    • We reserve the right to charge a restocking fee or issue store credit only on orders considered "specialty orders" (Custom or larger quantity purchases), if a return request is made.
    • Please do not send Packages to our PO Box as they will be refused and returned to sender. Full return instructions will be provided in our email response.
    How to contact us to obtain an RA Number: Please use the RMA Request Form available online by clicking this link: RMA Request Form.

    Please complete the form with the information requested and one of our customer service team members will respond to your request.
    Your request must include your order number.